Our deliveries are being conducted by Royal Mail, Team Fresh would like to inform you of a few things so that we can ensure that all our customers who order online do not worry about when their delivery will arrive.
- If you use next day guaranteed, this has changed from guaranteed 1pm delivery by Royal Mail to guaranteed by next day 9pm
- Online orders are not processed on the weekend. On Monday, we take the day to process all orders in the day, this includes the orders from Monday itself. These are not sent out to Royal Mail until Tuesday (We take those days to filter through a large chunk of orders to ensure that they are all processed correctly)
Should you require a tracking number or if there are any other issues, please contact us via email: Team@freshecig.co.uk